Refund policy

Returns and exchange details
If you wish to cancel your order please let us know as soon as possible. Once your order has been posted then a refund is only possible once the item/s has been returned in saleable condition and only if not personalised.

If for any reason you are dissatisfied with your purchase please contact us within 14 days of receipt to enable us to rectify the issue. Return postage is the customer's responsibility unless the item is faulty.

Personalised orders cannot be cancelled once they have been made, and cannot be refunded unless faulty.

Please contact me first before leaving negative feedback, as I will do all I can to resolve any dissatisfaction.